Privacy Policy
Effective Date: April 19, 2026
The Northlight Network ("we," "our," or "us") provides crisis support services, including a 24/7 hotline and SMS-based communication program. By using our services, you agree to the terms below.
1. Information We Collect
We may collect limited personal information when you interact with our services, including:
- Information you voluntarily provide (such as name, contact details, or messages)
- Information shared during hotline or SMS conversations
- Basic technical or usage data related to service delivery
We only collect what is necessary to provide support and maintain safety.
2. How We Use Information
Your information is used only to:
- Provide emotional support and crisis assistance
- Respond to inquiries and messages
- Operate and improve our hotline and SMS services
- Support safety in urgent or crisis situations
We do not use your information for advertising or marketing.
3. Data Sharing
- Customer data is never shared with third parties for promotional or marketing purposes.
- Mobile opt-in data and consent are never shared with any third parties under any circumstances.
- Any reference to data sharing in this policy excludes mobile opt-in data entirely.
We may only disclose information if required by law or when there is an immediate risk of harm or safety concern.
4. Data Security
We take reasonable measures to protect your information. However, no system of communication or storage is completely secure.
5. Crisis Disclaimer
The Northlight Network provides emotional support and resource navigation only.
We are not a substitute for emergency services, medical treatment, or licensed mental health care.
If you are in immediate danger, please call 911 or your local emergency services.
Questions About Privacy?
If you have questions about this Privacy Policy or your data, please contact us:
View our complete terms and conditions for using our services.
View Terms of Service